/ Returns /


Thank you for shopping at Play Underwear.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product.

To be eligible for a return, please make sure that:
  • The product was purchased in the last 14 days
  • The product isn't used or damaged
  • You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:
By email: info@play-underwear.com

After getting our confirmation send the product with the receipt or proof of purchase, to:
PLAY5 d.o.o. Novo Polje cesta III 25 1260 Ljubljana Polje Slovenia

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Play Underwear.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: info@play-underwear.com

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